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Frequently Asked Questions

Will it work with my door?

Very likely. Wayzn works with most brand name 5,  6 and 8-foot sliding glass doors in good condition, regardless of which direction they open or weight, so long as they consist of one fixed panel and one sliding panel, and the fixed panel is the outermost.

Can I install it myself?

Yes, Wayzn is easy to install in just a few minutes with no tools required. It does not require a contractor or professional installation.

What internet cameras does it work with?

You can use any camera to notify you of motion outside the door and allow you to see the area before using Wayzn to open it. Wayzn is integrated with Nest which allows you to receive notifications and images through the Wayzn app if desired.

What voice assistants does it work with?

Wayzn is integrated with Google and Alexa, and additional integrations are coming soon. A Wayzn Connect subscription is required to utilize smart device integrations.

How secure is it?

When engaged Wayzn acts like a lock to keep the door firmly closed until you or your pet opens it, so you can leave the door handle unlocked without sacrificing security. The device acts like a metal stick keeping the door securely closed.

How does it protect against break-ins or critters?

Wayzn keeps your door closed by default when you are away from home. It is intended to be used with a security camera so when you are away and motion is detected you can view the area around the door to make sure it is safe before opening it to a specified width. When you are home you also have an auto-open option available so you can configure Wayzn however you like.

What prevents the door from closing when a person or pet is in the way?

Wayzn utilizes multiple sensors and is designed to remain open while there is motion in the area and re-open if the door comes in contact with anything while closing.

How is it powered?

Wayzn comes with a low-voltage, 12V DC power adapter you plug into any standard wall outlet.

How wide can the door open with Wayzn?

Standard 8-foot sliders can be opened to a maximum of 18”. Standard 6-foot sliders can open to a maximum of 12”. Standard 5-foot sliders can be opened to a maximum of 10″. When not in use Wayzn pivots out of the way in seconds allowing the door to open normally. Actual opening widths may vary based on the exact dimensions of your door.

Does Wayzn require a camera?

A camera is required for using Wayzn when away from home. When you can’t monitor the door visually, you can use any smart camera to see the area before using Wayzn to open the door. Wayzn works best with integrated cameras such as Nest which allow you to receive notifications and video/images directly through the Wayzn app.

What colors does it come in?

Wayzn comes in white, but can be painted any color you wish.

Does Wayzn require wi-fi?

Yes, it requires a 2.4 GHz wi-fi connection (dual-band ok).

Will it work for my pet?

Yes! Because Wayzn uses your existing door, your pet already knows how to use it. Unlike other pet doors, Wazyn is great for older pets, pets with limited mobility and larger pets who may have difficulty using traditional pet doors.

Will it work with heavy doors?

If an average person could open the door with one hand Wayzn should have no trouble opening and closing the door.

Will it work if I have blinds?

In order to sense motion as your pet approaches, Wayzn needs a clear line of site to that area inside the house immediately in front of the door.

Will it work for non-sliding doors?

Handling non-sliding regular swing doors is on our roadmap, but not in our first version of the product.

What about external screen doors?

For Wayzn to work your screen door needs to be left open.

Can it be placed outside of the home?

No, Wayzn sits inside the house and requires that the fixed door panel be the outermost panel.

How does it integrate with other connected devices?

Wayzn integrates with specific devices using Wifi or Bluetooth. Support for Zigbee and Z-Wave is not available at this time.

Does it have an app? Which phones does it work with?

Yes, both iPhone and Android apps are available as free downloads.

What is the app used for?

The app is used to setup, configure and control the device.

How do I turn it on and off?

You can put Wayzn into sleep mode using a button on the device or using the mobile app, and you unplug it to power it off completely.

What are the recommend ages?

Because it opens and closes doors we recommend not using in households with children under 5.

How is my privacy protected?

Wayzn collects minimal user info. We do not market or sell user information. Sensitive information is transmitted with SSL/data encryption.

Is it protected against hacking?

Wayzn uses a highly secure iOT platform and architecture to minimize any risk of unwanted access. You can further protect it by maintaining control over your phone and the security of your home wireless network at all times.

Does it use a special collar that my pet wears?

We’ve opted to not use the RFID collar approach since they can be taken off your pet and require batteries.

When does shipping begin for Batch #2?

We plan to ship Batch #2 in time for delivery before Christmas. Given the technical complexity of the product there is a risk that manufacturing will take longer than expected, so actual ship dates may vary.  We will keep you notified of your product ship date.d

Where does it ship?

USA and Canada.

How much is shipping?

We are still working to find the most affordable shipping option so we can pass the savings along to our customers. At this time we are estimating $29 for shipping within the US and $55 USD for Canada, though we hope to bring these numbers down.

Do I have to pay VAT / GST if I love in Canada?

Yes in Canada you are responsible for VAT/GST.

Is there a warranty?

Wayzn comes with a 1-year limited manufacturer’s warranty.

What is your refund policy?

Refunds will not be provided.

What is your exchange policy?

If you receive a device that doesn’t work properly you may exchange it for a replacement device within 30 days of receipt.

How can I check the status of my pre-order?

We will provide periodic email updates and you will receive a survey as we finalize orders and shipping information.

Can I adjust how far the door opens?

Yes, to enhance security you can control how far the door opens when you’re home and when you’re away. You can also control how long the door pauses before closing.

What happens in the event of a power failure?

Wayzn can not function without power, but lifts out of the way in seconds allowing the door to open normally. When the power fails and the door is closed Wayzn stays securely locked.

What comes in the box?

  • Wayzn device
  • Frame / door adapters and adhesive tape
  • Power adapter
  • Quick Start instructions

Where is it made?

Wayzn is designed and assembled in the USA using components from various countries.

What are the dimensions and weight?

Wayzn weighs about 6lbs. The dimensions for the 6 foot door are approximately 2″W x 4″H x18″ Long (out of the box). The 8ft model is approximately 24″ long.

What size doors will it work with?

Wayzn comes in three sizes to accommodate 5-foot, 6-foot and 8-foot doors.

What types of sliding doors will it work with?

Wayzn is designed to work with two-panel sliding glass doors from all manufacturers as long as the fixed panel is the outermost panel and the door is in good working order.

Will it work with left and right opening doors?

Yes.

Can the device be configured or controlled without the app, for example with a web browser?

No, it must be used with the mobile app.

How does the device connect to the app?

The device connects to the app through your home’s wifi using a secure connection.

How do I set it up?

Wayzn comes with two universal adapters, one for the door side and one for the frame side, and they attach using a removable, two-sided adhesive tape. Once installed you download the app and use the app to complete the setup and configuration process.

Can it be used in the upright or the flat orientation?

Yes, depending on your preference, but it is recommended to use it in the flat orientation.

What care and cleaning is required?

Wayzn requires no maintenance and can be cleaned using a slightly damp cloth, but in order to use Wayzn you must maintain your door in good working order.

Is it safe?

Wayzn was designed with safety in mind. It incorporates multiple sensors to protect you and your pets.

How durable is it?

Wayzn utilizes very durable parts and should provide many years of normal use.

What is it?

Wayzn turns your existing sliding glass door into a dog door you can control with your smartphone from anywhere.

How does it work?

It uses motion detection to alert you when your pet needs out and you can use any internet camera, or an integrated camera like Nest, to see the area before using Wayzn to let your pet back in.

If I have other questions, who should I contact?

You can reach out to us via our contact page